Active Call Manager
OUR SOLUTIONS HELPS YOU
01. Reduce Costs
02. Increase Sales
03. Improve Performance
04. Retain Customers
05. Resolve Dispute
06. Detect Fraud
It is always important to manage and control business expenditure.
See an immediate reduction in telecom cost of up to 30%.
Call records works alongside your staff to help them develop their customer service skills as well as drive new sales through better tele sales techniques.
Track live and historical call information through detailed reports and call recordings to understand how your customers and staff are interacting through your communication channels
Reports can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department from the first time.
Find calls quickly and confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.
Get immediate notification about any exceptional calls so any fraud costs can be minimized.